Terms of sale

Who you are buying from

The Baller Factory, trading as TMG Assist, 8 Deeds Road, Camden Park SA 5038. Phone 0491 099 238. Email admin@trainmygame.com.au.

Prices and payment

• All prices are in Australian dollars and include GST.
• Payment is taken at checkout by card, Apple Pay, Google Pay, Afterpay or Klarna through our payment providers. We never see or store your full card details.
• If a price on the site is clearly wrong because of an error, we will contact you before dispatch. You can pay the correct price or cancel for a full refund.

Your order

• Your order is confirmed when we send you an order confirmation email.
• If we can't supply your order (for example, stock runs out), we will tell you and refund you in full.
• Discount and promotion codes are one per order, can't be combined with each other or with the founders' price, and may be limited in number or time. The founders' price applies to the first 10 orders only. Any other advertised code (for example TMG100, $100 off one machine) applies while available.

Delivery

• Machines ship from our Melbourne warehouse. Delivery is charged at a flat rate you choose at checkout: $149 to SA, VIC, NSW, ACT and south-east QLD, and $299 to WA, NT, TAS and the rest of QLD.
• If the delivery option chosen doesn't match your address, or your address is remote and costs more to reach, we will email you before dispatch. You can pay the difference or cancel for a full refund. If you chose a higher rate than you needed, we refund the difference.
• Delivery times are estimates. We will keep you updated by email and send tracking when your machine is dispatched.
• The carton is large and weighs around 35kg. Someone needs to be available to receive it, and two people should carry it.
• Please check the carton when it arrives. If it is damaged, note this with the driver if you can and email us photos within 48 hours.
• The machine becomes yours once it is paid for in full, and is your responsibility once it has been delivered to your address.

Cancellations and returns

You can cancel for a full refund any time before your machine is dispatched. We don't offer refunds or returns for change of mind after dispatch. Faults are covered by our warranty and by your rights under Australian Consumer Law.

Assembly, mounting and safe use

• Assemble and mount the machine as shown in our setup guide, and follow its safety instructions.
• You are responsible for making sure your ring and backboard are sturdy, fixed and in good condition before mounting the machine.
• Where we assemble or mount the machine for you, we check the setup is secure on the day. We can't be responsible for existing faults in your hoop, ring or backboard.

Our responsibility

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those guarantees or any other right you have that cannot lawfully be excluded.

To the extent the law allows, we are not responsible for loss or damage caused by not following the setup and safety instructions, by misuse, or by mounting the machine to an unsuitable ring or backboard.

Privacy

We handle your personal information as set out in our privacy policy.

Governing law

These terms are governed by the laws of South Australia.

Questions

Email admin@trainmygame.com.au and a real person will reply.